You can't manage what you can't measure

managed projects
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managed experts
countries in scope
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customer engagements
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Sales Efficiency

  • Build up & management of Shared Service Centers (SSC)
  • Smooth SSC transition from Southeast Asia to Eastern Europe
  • Growth of SSC through offshoring of non-customer facing tasks

IT Transformation

  • Downsizing during financial crisis
  • Data Center consolidation & VOIP implementation
  • Business focus through IT demand management


  • eTouch initiatives and Digital Sales channel
  • Connectivity store
  • Digital Agenda for the global Sales organization


  • Global customer implementation methodology & Governance
  • Centers of Excellence for supply chain analytics
    and customer integration
  • Numerous direct customer relationships incl. Executive Sponsorship

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